How can we help you?

Yes, shipping is always on us!

Standard US delivery: 4–8 business days.Once your order ships, you'll receive a tracking link via email or SMS.

You'll receive a tracking link by email once your order has shipped. You can track live delivery status 24/7.

Yes, we also deliver to PO Boxes, APO, and FPO addresses.

If tracking shows no movement for 14+ days, we will send a free replacement or full refund — no questions asked.

We offer a 14-day return policy, starting from the day you receive your order.Items must be unused, unwashed, and in original condition.

Just email us at contact@furandpawsshop.com with your order number, and we’ll send you the return instructions and label.

For incorrect, damaged, or defective products - we cover return shipping.For change-of-mind returns, the customer pays return shipping.

Refunds take 3–7 business days after we receive and inspect the item.

Personalized items (with pet name, custom patches, etc.) are not returnable, unless there is a manufacturing defect.

We accept PayPal, Mastercard, Visa, Apple Pay, Google Pay, Shop Pay, and Klarna (Pay Later / Installments).

Yes. Our checkout is SSL encrypted and PCI compliant, and we never store your card details.

Yes, within 6 hours of purchase. After that, it may already be shipped.

Yes! We offer Shop Pay Installments and Klarna, so you can split your purchase into 4 interest-free payments

Yes, our harnesses, calming beds, and orthopedic products are tested and recommended by pet trainers and veterinary professionals.

Absolutely! You can check the size guide on each product page, or email us your pet’s weight and breed for personalized sizing assistance.

Fur & Paws Shop is an online pet brand with operations in Europe and fulfillment partnerships across the US.

📩 Email: contact@furandpawsshop.comAverage response time: under 24 hours (Mon–Fri)

Yes, we offer bulk discounts for breeders, trainers, shelters, and pet shops.Contact: contact@furandpawsshop.com

Yes! Digital gift cards from $10–$100 are available and delivered instantly by email.